Terms of Service

Welcome to Velloriia.

These Terms of Service (“Terms”) govern your access to and use of Velloriia.com, including the website, online store, content, features, and related services made available through the Site.

The Velloriia brand and website are operated by Harbin Chengeng Technology Co., Ltd. References to “Velloriia,” “we,” “us,” or “our” throughout these Terms refer to Harbin Chengeng Technology Co., Ltd. operating the Velloriia brand.

By visiting our Site, using its features, or placing an order, you acknowledge and agree to these Terms and any other applicable policies displayed on our website, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Purchase Terms.

If you do not agree with these Terms, please discontinue your use of the Site and its services.

We may revise these Terms when reasonably necessary to reflect changes to our services, business operations, website functionality, or applicable requirements. Updated Terms will be published on this page.

Section 1 – Eligibility and Use of Our Online Store

By accessing or purchasing from Velloriia, you represent that you meet the applicable legal age requirements in your jurisdiction and have the legal capacity to enter into a purchase agreement.

You are responsible for ensuring that information submitted through the Site, including account, billing, shipping, and order information, is accurate and complete.

The Site must not be used for unlawful, fraudulent, abusive, or otherwise prohibited activities.

You must not knowingly introduce or attempt to introduce harmful or unauthorized technology into the Site, including:

• Viruses;
• Malware;
• Malicious code;
• Automated attacks;
• Other software or technology intended to interfere with the Site or its users.

Where reasonably necessary, we may restrict or suspend access to the Site in response to violations of these Terms, security concerns, fraudulent activity, or other misuse.

Section 2 – General Terms of Use

We may refuse or limit service, transactions, or orders where reasonably necessary and permitted by applicable law.

Content and functionality provided through the Site may not be copied, reproduced, republished, distributed, resold, or commercially exploited without appropriate authorization, except where otherwise permitted by law.

Payment transactions are handled through the payment methods and service providers made available through our checkout process.

Customers should use only authorized Velloriia checkout pages when submitting payment information.

Section 3 – Website and Information Accuracy

We make reasonable efforts to keep the information displayed on the Velloriia website accurate, clear, and current.

However, product information, photographs, specifications, availability, pricing, promotional information, and other website content may occasionally contain errors or require updates.

Where appropriate, we may correct inaccuracies, update information, or revise website content.

We encourage customers to review the information displayed on the applicable product and checkout pages before completing an order.

Section 4 – Products, Pricing and Availability

Products, prices, promotions, availability, and other services offered through the Site may change from time to time.

Where appropriate, Velloriia may:

• Update product descriptions or specifications;
• Adjust prices;
• Introduce or discontinue products;
• Update promotional offers;
• Modify website functionality or services.

Changes will be handled subject to applicable consumer protection requirements and other mandatory laws.

Prices and promotional conditions displayed at checkout should be reviewed before payment is submitted.

Section 5 – Product Presentation

We make reasonable efforts to display product photographs, descriptions, packaging, specifications, and other information as accurately as possible.

Actual appearance may vary slightly due to factors such as screen settings, photography, packaging revisions, manufacturing updates, or other reasonable variations.

If you believe that a product received is materially different from the applicable product description, please contact Velloriia Customer Support.

Eligible returns, refunds, replacements, and exchanges are handled according to our Return & Refund Policy and applicable consumer rights.

Section 6 – Orders and Payment

Submitting an order through the Site does not prevent us from reviewing the transaction before fulfillment where reasonably necessary.

We may review, limit, delay, reject, or cancel an order in circumstances including:

• Incorrect or incomplete order information;
• Payment authorization problems;
• Suspected fraudulent activity;
• Suspected unauthorized transactions;
• Product availability issues;
• Obvious pricing or website errors;
• Shipping restrictions;
• Other circumstances that reasonably prevent fulfillment.

If an order is canceled after an applicable payment has been received, the payment will be handled in accordance with our relevant policies and applicable requirements.

Customers are responsible for checking the accuracy of their contact, billing, and shipping information before submitting an order.

Section 7 – Returns, Refunds and Cancellations

Return, refund, exchange, and cancellation requests are subject to our Return & Refund Policy.

Customers should review that policy for information concerning eligibility, return procedures, applicable timeframes, return shipping responsibilities, and refund processing.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights that cannot legally be waived or limited.

Section 8 – Third-Party Tools and Service Providers

Certain functions of the Velloriia website may rely on services supplied by independent third parties.

These may include payment processing, analytics, website technology, advertising, shipping, or other operational services.

Third-party providers may maintain their own terms, privacy policies, and operating practices.

Where you interact directly with an independent third-party service, its applicable terms and policies may also apply.

Section 9 – External Websites and Links

Our Site may contain links or references to websites or services operated by third parties.

Such links may be provided for convenience or informational purposes.

Unless otherwise expressly stated, Velloriia does not control independent third-party websites or their content, privacy practices, policies, products, or services.

Before providing information or completing transactions through an external website, users should review the applicable third party's terms and privacy practices.

Section 10 – Privacy

Personal information collected through the Velloriia website is handled in accordance with our Privacy Policy.

The Privacy Policy provides additional information concerning how personal information may be collected, processed, used, disclosed, and protected.

Where cookies, pixels, analytics technologies, or advertising technologies are used, applicable information and privacy choices should also be reviewed through our relevant privacy notices and controls.

Section 11 – Prohibited Activities

In addition to other restrictions contained in these Terms, you may not use the Site to:

• Engage in unlawful or fraudulent activity;
• Submit false or misleading information intentionally;
• Attempt to interfere with Site security or functionality;
• Introduce malicious software or code;
• Attempt unauthorized access to systems, accounts, or information;
• Misuse the Site in a manner that may harm Velloriia, its customers, or other parties;
• Infringe applicable intellectual property or other legal rights.

Appropriate action may be taken when misuse or prohibited activity is identified.

Section 12 – Changes to Our Services

We may update, modify, suspend, or discontinue portions of the Site or its functionality when reasonably necessary.

Such changes may result from product updates, technical requirements, security considerations, business operations, or legal and regulatory requirements.

Where applicable, changes will be implemented consistently with mandatory customer rights.

Section 13 – Updates to These Terms

These Terms may be revised periodically to reflect changes to our business, services, policies, website functionality, or applicable requirements.

The current version will be published on this page.

Where required by applicable law, material changes will be handled in accordance with applicable notice or consent requirements.

Continued use of the Site following an update will be subject to applicable law and the version of the Terms then in effect.

Section 14 – Contact Information

If you have questions about these Terms of Service, an order, or the Velloriia website, please contact us using the following information:

Brand Name:
Velloriia

Legal Company Name:
Harbin Chengeng Technology Co., Ltd.

Customer Support Email:
service@velloriia.com

Telephone:
0451-51190689

Business Address:
Room 1, 6th Floor, Unit 1, Building 1, No. 640 Harbin Street, Nangang District, Harbin, Heilongjiang Province, China

Our customer support team will make reasonable efforts to review and respond to inquiries as promptly as possible.