Terms of Purchase
Purchase Terms
These Purchase Terms govern orders placed through the Velloriia online store available at:
The website (the “Site”) and the Velloriia brand are operated by Harbin Chengeng Technology Co., Ltd.
By submitting an order through our Site, you acknowledge and agree to these Purchase Terms together with the other policies applicable to your purchase, including our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other relevant policies published on the Site.
Please review these terms carefully before completing a purchase. If you do not agree with them, you should not submit an order through the Site.
1. Eligibility and Customer Responsibilities
By purchasing from Velloriia, you confirm that you have the legal capacity to enter into the transaction and that the information you provide during checkout is accurate, current, and complete.
You are also responsible for ensuring that your purchase and receipt of the ordered products comply with any laws or requirements applicable in your location.
Where permitted by applicable law, communications with our customer service team may be retained or used when reasonably necessary to provide order support, verify information, resolve customer inquiries, or improve our services.
2. Privacy and Personal Information
Personal information provided through the Site, checkout process, email communications, or customer service interactions is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, processed, used, disclosed, retained, and protected.
We may revise our Privacy Policy when reasonably necessary to reflect changes to our operations, technology, services, or applicable legal and regulatory requirements.
Please review the current Privacy Policy available on our Site for additional information.
3. Placing and Processing an Order
After successfully submitting an order, customers will normally receive an order confirmation at the email address entered during checkout.
Receipt of an order confirmation does not prevent us from reviewing an order before fulfillment where reasonably necessary.
We may review, delay, reject, or cancel an order in circumstances such as:
- A product becoming unavailable;
- An obvious error in product information or pricing;
- Payment authorization problems;
- Suspected fraudulent or unauthorized activity;
- Incorrect or incomplete order information;
- Shipping restrictions or other circumstances that prevent us from reasonably fulfilling the order.
If an order is canceled after payment has been received, the applicable payment will be handled in accordance with our policies and applicable requirements.
4. Product Descriptions and Images
We make reasonable efforts to present product information, descriptions, specifications, images, and other relevant details as accurately as possible.
However, minor variations may occur as a result of packaging updates, manufacturing changes, photography, screen settings, technical limitations, or other reasonable product variations.
Product images are provided for general reference and should be considered together with the written product information available on the relevant product page.
If the product you receive is materially different from the applicable description, please contact our customer support team. Eligible requests will be handled in accordance with our Return & Refund Policy.
5. Prices
We aim to ensure that prices displayed on the Site are accurate and up to date.
If an obvious pricing error occurs because of a technical problem, system error, incorrect data, or similar issue, we may contact the customer before processing the affected order.
Depending on the circumstances, we may correct the error, cancel the affected order, or provide another appropriate resolution in accordance with applicable requirements.
Any promotions, discount codes, or special offers may be subject to their stated conditions, eligibility requirements, and validity periods.
6. Availability of Products
Products displayed on our Site may be subject to availability, and inventory levels can change.
Adding a product to a shopping cart does not necessarily reserve inventory.
If an ordered item becomes unavailable before fulfillment, we may contact you regarding the situation and, where appropriate, provide available alternatives or a refund in accordance with applicable policies.
7. Shipping and Delivery
Orders are prepared and shipped according to the procedures and estimated timelines described in our Shipping Policy.
Delivery estimates may vary depending on factors such as:
- Delivery destination;
- Selected or available shipping method;
- Carrier operations;
- Customs or import procedures;
- Local delivery conditions;
- Public holidays or periods of unusually high shipping volume;
- Events outside our reasonable control.
Estimated delivery dates are estimates unless expressly stated otherwise or required by applicable law.
For detailed information concerning processing, shipping, tracking, and delivery, please refer to our Shipping Policy.
8. Product Suitability and Customer Review
Before purchasing a product, customers should carefully review the applicable product description, specifications, usage information, warnings, and other information made available on the product page or packaging.
Customers are responsible for determining whether a product is suitable for their intended purpose and whether its purchase, importation, possession, or use is permitted in their location.
Where relevant, product packaging, labeling, specifications, or included materials may differ depending on destination requirements, product updates, or availability.
Nothing in this section is intended to limit any mandatory consumer rights available under applicable law.
9. Taxes, Customs Charges, and Duties
Taxes, customs duties, import fees, or similar charges may vary depending on the destination and applicable local requirements.
Where such charges are not collected during checkout, customers may be responsible for amounts imposed by customs agencies, carriers, tax authorities, or other relevant authorities where permitted by applicable law.
The treatment of applicable taxes and duties will depend on the destination, shipping arrangement, and relevant legal requirements.
10. Returns and Refunds
Requests concerning eligible returns, refunds, exchanges, damaged products, incorrect products, or missing items are handled according to our Return & Refund Policy.
Customers should review that policy before returning an item and contact our customer support team for the applicable instructions.
Please do not send a return to an address without first following the return procedure stated on our Site or provided by our customer service team.
11. Changes to These Purchase Terms
We may update these Purchase Terms when reasonably necessary to reflect changes in our business operations, website functionality, purchasing procedures, or applicable requirements.
The version published on the Site at the relevant time will indicate the terms applicable subject to any mandatory rights or requirements under applicable law.
12. Contact Information
If you have questions about these Purchase Terms, an existing order, or the purchasing process, please contact us:
Brand Name:
Velloriia
Legal Company Name:
Harbin Chengeng Technology Co., Ltd.
Customer Support Email:
service@velloriia.com
Telephone:
0451-51190689
Business Address:
Room 1, 6th Floor, Unit 1, Building 1, No. 640 Harbin Street, Nangang District, Harbin, Heilongjiang Province, China
Our customer support team will make reasonable efforts to review and respond to customer inquiries as promptly as possible.