Shipping Policy
Shipping Policy
We partner with warehousing and logistics providers to handle and deliver customer orders. Please read the following information carefully before completing your purchase.
1. Order Processing
Once your payment is successfully confirmed, orders are typically prepared for shipment within the following timeframe:
1–5 business days
Processing time refers to the time required for order confirmation, picking, packing, and arranging shipment; it does not include the actual transit time once the package has been handed over to the carrier.
Processing times may be extended due to the following factors:
Surge in order volume;
Weekends or public holidays;
Promotional events or peak sales seasons;
Product stock availability;
Payment or order verification;
Other circumstances affecting fulfillment.
Once an order has shipped, a shipping confirmation notification is typically sent to the email address provided at checkout.
2. Estimated Shipping and Delivery Time
After the order has shipped, the estimated transit time is typically:
10–20 business days
Therefore, the entire process from placing the order to receiving it consists of two stages:
Order processing: Approximately 1–5 business days
Shipping/Delivery: Approximately 10–20 business days after dispatch
Unless otherwise required by applicable law, the timeframes above are estimates only and do not constitute a guaranteed delivery date.
Actual delivery times may be affected by various factors, including the destination, local carrier operations, customs clearance procedures, weather conditions, public holidays, transportation disruptions, or other events beyond our reasonable control.
3. Shipping Costs
Standard shipping fee: $4.99 USD
The shipping cost applicable to your specific order will be displayed on the checkout page for your confirmation prior to payment.
If the amount displayed at checkout differs from general information found elsewhere on the website, please carefully verify the details on the checkout page before submitting your order. 4. Fulfillment Locations
Depending on inventory levels and logistics requirements, orders may be prepared and shipped from various fulfillment locations. The fulfillment location for an order may depend on factors such as:
Product availability;
Current inventory location;
Customer's delivery address;
Carrier availability;
Fulfillment arrangements.
Therefore, we cannot guarantee that every
The business address listed at the end of this policy should not automatically be assumed to be the point of origin or the return address.
5. Order Tracking
If tracking is available for your package, the relevant tracking information will typically be provided after the order has shipped.
Customers may receive a shipping confirmation email containing a tracking number or tracking details.
Please note that tracking information may not become active immediately. It may take some time for the carrier to update the initial tracking information after receiving the package.
If your tracking information does not update within a reasonable timeframe, please contact our customer support team for assistance.
6. International Shipping
The availability of shipping services depends on factors such as:
Destination country or region;
Carrier availability;
Import or customs restrictions;
Product shipping restrictions;
Other logistics requirements.
Not all products or shipping methods are available for all regions.
If we determine that an order cannot be delivered to the address you provided, we may contact you to discuss viable options, including order cancellation and, where applicable, a refund.
7. Customs, Import Duties, and Taxes
Internationally shipped packages may be subject to customs inspections by authorities in the destination country or region and may incur import duties, taxes, or other fees.
If these fees are not collected at checkout, they may need to be paid separately in accordance with local regulations at the destination.
Customs inspection processes may also affect delivery times.
We recommend that customers review relevant local import regulations before placing an order.
8. Shipping Delays
While we strive to complete deliveries within the estimated timeframe, delays may occasionally occur. Potential causes for delays include customs inspections, carrier delays, adverse weather, transportation disruptions, surges in shipment volume, public holidays, or other circumstances beyond our reasonable control. If your package experiences a significant delay, please contact us at:
Email: service@velloriia.com
Phone: 0451-51190689
To help us locate your package, please provide your order number and tracking number (if available).
Our customer support team will review the current shipping information and provide appropriate assistance.
9. Lost or Missing Packages
Please contact us if tracking information shows an unusual delay or if you believe your package may be lost.
When submitting a request, please provide the following information:
Order number;
Tracking number (if available);
Recipient's name and relevant delivery details;
A detailed description of the delivery issue.
We may review tracking records and information provided by the carrier before determining the next steps.
Depending on the situation and applicable policies, potential solutions include: requesting further investigation by the carrier, reshipping the item, issuing a refund, or providing other appropriate assistance.
10. Changing the Delivery Address
Customers should carefully verify the delivery address before submitting an order.
If you discover an error in the address after placing an order, please contact the Velloriia customer support team as soon as possible.
We may be able to update the delivery information if the order has not yet entered the processing or shipment preparation stage.
Once an order has begun processing, been transferred to the shipping warehouse, or been dispatched, we may be unable to change the delivery address.
We cannot guarantee that an address change will be successful after an order has been submitted.
11. Customer Responsibility for Delivery Information
Your delivery address does not need to match your billing address, unless otherwise required by the relevant payment service provider.
It is the customer's responsibility to provide accurate and complete delivery information at checkout, including (where applicable):
Recipient's name;
Street address;
Apartment, suite, or unit number;
City;
State, province, or region;
Postal code;
Country/region;
Contact information.
Inaccurate or incomplete delivery information may result in shipping delays, delivery failure, or the package being returned by the carrier.
Please contact us promptly if you notice any errors in the information provided.
12. Business Days and Processing Schedule
Orders are typically processed on regular business days.
Orders placed on weekends or public holidays will generally begin processing on the next business day. Business days generally exclude weekends and relevant public holidays. Additional processing time may be required during periods of unusually high order volume.
13. Separate Handling of Returns
The business address listed in this shipping policy is intended solely for corporate identification and customer contact purposes.
Please do not send returned products directly to this business address unless explicitly instructed to do so by our customer support team.
If you wish to return an item, please first consult our "Return and Refund Policy" and contact our customer support team to obtain the appropriate return instructions and the correct return shipping address.
14. Contact Us
If you have any questions regarding order processing, shipping, tracking, or delivery, please contact us via the following channels:
Brand Name:
Velloriia Registered Company Name:
Harbin Chengeng Technology Co., Ltd.
Customer Support Email:
service@velloriia.com
Phone:
0451-51190689
Business Address:
Room 1, 6th Floor, Unit 1, Building 1, No. 640 Harbin Street, Nangang District, Harbin City, Heilongjiang Province, China
When contacting us regarding an existing shipment, please provide your order number and tracking information (if available) so that we can handle your request more efficiently.