Privacy Policy

At Velloriia, your privacy and the responsible handling of personal information are important to us.

The Velloriia brand and this website are operated by Harbin Chengeng Technology Co., Ltd. This Privacy Policy describes how we may collect, use, process, disclose, and safeguard personal information when you browse our website, purchase products, communicate with us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. Business Information

For transparency, the business operating this website can be contacted using the following information:

Brand Name:
Velloriia

Legal Company Name:
Harbin Chengeng Technology Co., Ltd.

Business Address:
Room 1, 6th Floor, Unit 1, Building 1, No. 640 Harbin Street, Nangang District, Harbin, Heilongjiang Province, China

Customer Support Email:
service@velloriia.com

Telephone:
0451-51190689

2. Personal Information We May Collect

The type of personal information we collect depends on how you interact with Velloriia and our website.

Information You Provide Directly

We may receive information from you when you:

• Place or manage an order;
• Create or use an account;
• Contact our customer service team;
• Subscribe to available communications;
• Submit a return, refund, or other service request;
• Participate in surveys, promotions, or other website features.

Depending on the interaction, this information may include:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping or delivery address;
• Order and transaction information;
• Payment-related information;
• Products purchased;
• Communications with our customer support team.

Payment information may also be processed by the payment providers made available through our checkout process.

3. Information Collected When You Use Our Website

Certain technical and usage information may be collected automatically when you visit or interact with our website.

Depending on the technologies used on the Site, this may occur through cookies, pixels, log files, web beacons, and similar technologies.

Information collected may include:

• IP address;
• Browser and device information;
• Operating system;
• Pages or products viewed;
• Website activity and interactions;
• Referral or traffic-source information;
• Shopping and checkout activity.

We may use this information to operate the website, understand how visitors interact with our services, improve website functionality, analyze performance, and support relevant marketing and advertising activities.

4. Information Received From Service Providers and Other Parties

We may receive certain information from third parties that assist us with the operation of our online store.

These parties may include:

• Payment and transaction providers;
• Website and technology service providers;
• Shipping or fulfillment providers;
• Analytics services;
• Marketing platforms;
• Advertising service providers.

Information obtained through these services may be used where appropriate to process transactions, provide customer support, understand website activity, improve our services, prevent misuse, and support our business operations.

Third-party services may process information according to their own privacy notices and applicable legal requirements.

5. How We May Use Personal Information

Depending on the circumstances, personal information may be used to:

• Process and fulfill orders;
• Process payments and transactions;
• Provide order and delivery information;
• Respond to customer service requests;
• Process eligible returns or refunds;
• Maintain and improve website functionality;
• Understand how customers interact with our website;
• Improve our products and services;
• Protect our website and customers against misuse or fraudulent activity;
• Provide marketing or advertising where permitted;
• Meet applicable legal, regulatory, or compliance obligations.

We aim to use personal information only for legitimate business purposes and as otherwise permitted or required under applicable law.

6. Cookies and Similar Technologies

Velloriia may use cookies and similar technologies to support website functionality and understand how visitors interact with our services.

Cookies are small data files that may be stored on a visitor's device.

Depending on the functionality available on our website, cookies may include:

Essential Cookies
These support functions necessary for operating the website, such as maintaining the shopping cart, facilitating checkout, and supporting website security.

Analytics Cookies
These may help us understand website traffic, performance, and how visitors use different areas of our website.

Preference Cookies
These may remember certain selections or preferences to provide a more convenient browsing experience.

Advertising Cookies
Where used, these may assist with advertising measurement and the delivery of advertising that may be more relevant to users.

Cookie availability and functionality may vary depending on the services and technologies used by the Site.

Users may also be able to manage certain cookies through their browser or available privacy settings. Restricting certain cookies may affect some website functionality.

7. Analytics and Advertising Services

We may use third-party analytics, advertising, and marketing technologies to understand website performance, measure advertising activity, and improve our services.

These technologies may use cookies, pixels, web beacons, or similar tools.

Where applicable, information may be processed by the relevant technology or advertising providers according to their own privacy practices.

Where required by applicable law, we will provide or honor applicable privacy choices concerning these activities.

8. Advertising Preferences

Depending on your location and applicable law, you may have options regarding certain personalized or targeted advertising activities.

Available privacy controls may be provided through website settings, browser functionality, device settings, or other privacy tools.

Choosing not to receive personalized advertising does not necessarily prevent you from seeing advertisements. You may instead receive advertising that is less personalized.

9. Browser Privacy Signals

Certain browsers or extensions may transmit privacy preference signals.

Where applicable law requires recognition of a supported privacy signal, such as an applicable Global Privacy Control (GPC) signal, we will process the signal in accordance with the relevant legal requirements.

Other browser signals may not be recognized where no applicable legal or technical requirement exists.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic communication, transmission method, or data storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect passwords, devices, and other account information.

11. Children's Privacy

Our website is not intended to be directed to children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13 through the Site.

If you believe that a child has provided personal information to us inappropriately, please contact our customer support team so that the matter can be reviewed and appropriate action can be taken where required.

12. Your Privacy Choices and Rights

Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These may include rights to request access to, correction of, or deletion of certain personal information, as well as rights concerning certain data-sharing or targeted advertising activities.

The availability and scope of these rights depend on the laws applicable to the individual request.

Where necessary, we may request information reasonably required to verify the identity of the person submitting a privacy request.

Privacy-related requests can be submitted using the contact information provided below.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our website, business operations, technologies, services, privacy practices, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on this page.

We encourage visitors to review this page periodically for the current version of our privacy practices.

14. Contact Us

If you have questions about this Privacy Policy, how Velloriia handles personal information, or an applicable privacy request, please contact us:

Brand Name:
Velloriia

Legal Company Name:
Harbin Chengeng Technology Co., Ltd.

Customer Support Email:
service@velloriia.com

Telephone:
0451-51190689

Business Address:
Room 1, 6th Floor, Unit 1, Building 1, No. 640 Harbin Street, Nangang District, Harbin, Heilongjiang Province, China

Please provide sufficient information for us to understand your inquiry. Where appropriate and permitted by applicable law, we may request additional information to verify a privacy-related request.